After-sales Service
ViewFlex promises that all products purchased directly from ViewFlex official stores enjoy the following service policies. Please keep your purchase documents, invoices and order numbers.
7 Days Return Policy
If your order/item(s) meet below conditions:
1.Damage caused by the negligence of the deliveryman during the transportation
2.Product quality issue caused the product cannot be used
3.The actual goods do not match the description
However, the following conditions do not support 7 days return：
1.Legal proof-of-purchase or receipts are unable to provide2.Failure to submit a return request within the validity period
3.Damage caused by improper use of the user
4.The product affects two sales
One-year Warranty Policy
If your order/item(s) meet below conditions:
1.Warranty is provided for defective products that are not caused by human abuse or physical damage
2.Within one year from the date of purchase, the product is malfunctioning normally due to non-artificial reasons
However, the following conditions do not support one-year warranty：
1.Products damaged by irresistible factors such as fire, flood, lightning strike, traffic accident, etc
2.Damage of products caused by failure to use, maintain or maintain the products in accordance with the instructions
NOTE:
Please note that the return shipping is on your charge.
You need to provide a valid proof-of-purchase, receipt or order number
Please consult WeChat for more information